Showing posts with label customer experience. Show all posts
Showing posts with label customer experience. Show all posts

Mar 28, 2009

Let’s Meet in Cyprus, meetings and events under the sun


The Cyprus Tourism Organisation is preparing full speed for the up coming IMEX 2009 in Frankfurt. Cyprus is a great place for meetings of all kinds. The island offers a variety of Hotels that have all sizes of Meeting facilities with very good technological infrastructure to meet the needs of all kinds of meetings. The small distances and the great climate, especially now when rain came back again and the country is totally green, give the opportunity to the attendees of the meetings events you have to enjoy some time off the business agenda.

Meet in Limassol, Paphos or Agia Napa and in the afternoon visit the coffee shop of a “remote” village like Vasa Koilaniou near Troodos. Enjoy a home made sweet in the square of Omodos and then drive back to your hotel for a cocktail. In the evening you can continue your meeting at the old port of Limassol or in the fishing port of Paphos enjoying some fresh grilled fish.

Meet with the hotels and the DMCs from Cyprus to prepare your meeting plan. They will be there at (stand No C480.)

Hotels:
GRANDRESORT, LIMASSOL
GOLDEN BAY HOTEL
LE MERIDIEN LIMASSOL SPA & RESORT
INTERCONTINENTAL APHRODITE HILLS RESORT

DMCs:
A.D.A. TRAVELSCOPE LTD
HONEYWELL TRAVEL
OM DESTINATION MANAGEMENT
INCEMA TRAVEL
NEON CONFERENCES & INCENTIVES LTD

Ask for a meeting with them here

This post is published from www.emergence2009.com

Oct 16, 2007

Who is your client?

Today I reconciled myself with how an ordinary client feels, just as a client of any company happy to remind me of how good it is and how fast they can respond to any need that ‘I’ may have. Their personalized solutions are based on the knowledge they have about me; my company’s name, my position, an e-mail address and most of all their vast experience and unmatched service, adjusted prices and high quality.
Which company are we talking about? You name it.
The hard thing is to discover companies with arguments and messaging driven towards relationships - to know, to exchange, in other words, to demonstrate a true client orientation, beyond a mere commercial communication void of any personal expectations and how we can contribute as clients to their competitiveness.
Todays client is wise and seasoned, so much that he has the capacity to ignore any messages not intended for ‘him’ which is not based on honesty, sincerity and empathy. Client’s criteria are driven by values and this requires a change in strategy, messaging and relationship. The new objective is anticipation and learning about needs through open exchanges. In other words, it means that the new model is based on listening, converting ourselves in receptors and not transmitters in order to reach an understanding of the client’s singular reality.
Listening is becoming valuable, an indispensable virtue which some will be possess to offer anticipated propositions to ‘its clients’, which are fast and personalized, not only adapted to the moment but attractive without being opportunistic.
This model requires managing the core, the form and the tempo suggested by the client, when we listen carefully. Only then will information arrive, which we will transform to knowledge and finally to perceived value and preference.